See individual products for usage directions.

Use products as directed and always at your own risk. Keep out of reach of children. Please see disclaimers & Terms & Conditions prior to use. Artisan Aromatherapy & Wellness assumes no responsibility for any adverse reaction.

All sales resulting from any promotion, sale/discount code offered, or loyalty points redeemed for product are considered as a final sale and refunds/returns cannot be accepted.

The only caveat to this policy is if your product arrives broken or damaged in some way.

Note: Purchaser acknowledges their understanding and agreement to these terms and conditions by default upon payment. Please contact us with questions or concerns prior to purchase if clarification is needed (Jennifer@artisanaandw.com).

Shipping is determined by order net weight. Please make sure to choose a shipping option where applicable  - box or bubble wrap mailer, gift box &/or bag (these choices can be found and added under the Custom Gifts & Options tab). Please note bubble wrap mailers are not available for all purchases (such as some glass, or other fragile content). 

Orders placed Mon-Sat will be fulfilled within three full business days (we include Saturday as a business day in order to expedite your orders). USPS is our standard method of shipment unless priority mail is selected for an additional fee. You will be provided with your tracking number when your order is dropped off at the shipment center. 

Please allow 7-10 days for arrival upon shipping and note that Artisan Aromatherapy & Wellness cannot be held responsible for any postal shipping delays due to unforeseen circumstances (caused by inclement weather or other postal service issues) or for items marked non-deliverable by your carrier. We will be happy to attempt re-delivery (after re-verifying your shipping details) for any packages that have been returned to us (as a result of being marked non-deliverable by the carrier) or to supply a refund - less any applicable taxes and shipping charges incurred.

Please make sure to double check your mailing address and best contact name and phone number before placing your order.

Important Note: We can also not be held responsible for any packages marked delivered that you did not receive. We recommend you reach out to your mail carrier to resolve this issue (as well as check car-ports/garages, apartment/condo leasing offices, mail-boxes, patios/porches, breezeways etc.).

Unfortunately, we do not ship internationally at this time. 

Priority and Next Day Shipping available for additional fee. Please contact us with any questions regarding these options at Jennifer@artisanaandw.com.

Returns and refunds only accepted and offered within 14 days of placement of order. Product must be unopened and sealed in original packaging upon return. Refunds or credits will be issued after taxes, 10% handling fee and shipping charges are applied. (Example: If the purchase sub-total is $20 + 8.25% tax & $5.50 shipping - the buyer would receive a refund or credit to their account in the amount of the sub-total less the 10% handling fee, taxes and shipping fee; in this case - buyer would receive a refund in the amount of $18 [as the shipping charges are paid to a 3rd party shipper and cannot be re-couped or returned to the buyer]). Buyer is responsible for any return shipping charges applicable.

Note: Any loyalty points received as a result of your purchase will not be affected by any potential returns.

Artisan Aromatherapy & Wellness makes every effort to ensure you are happy with your purchase! If for any reason, a return doesn't make sense financially, please reach out and we will see how we can better make things right to ensure you are satisfied! We can always be reached with any questions &/or concerns at Jennifer@artisanaandw.com.