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Frequently Asked Questions
You Asked, We Answered
At Artisan Aromatherapy & Wellness, we know choosing the right aromatherapy and self-care
products is personal. Whether you’re seeking deeper relaxation, better sleep, more focus,
or a thoughtful gift, we’re here to make your experience seamless. Below, you’ll find answers to our
most frequently questions about our ingredients, quality standards, shipping, and wellness philosophy
— so you can shop with confidence and enjoy a truly transformative self-care ritual.
What is Aromatherapy?
Aromatherapy is a holistic healing treatment that utilizes natural plant extracts, such as essential oils, to promote physical, mental, and emotional well-being. These aromatic compounds are extracted from various parts of plants and are known for their therapeutic properties. Aromatherapy can be experienced through inhalation, where the aroma of essential oils is inhaled directly or indirectly, or through topical application, where diluted essential oils are applied to the skin. This practice is believed to have originated thousands of years ago and has been used across cultures for its potential to alleviate stress, improve mood, enhance relaxation, and support overall health and wellness.
What are Essential Oils?
Essential oils are highly concentrated plant extracts derived from various parts of aromatic plants, such as flowers, leaves, stems, bark, or roots. These oils capture the natural aroma and therapeutic properties of the plant from which they are extracted. Essential oils are obtained through a process called distillation, where steam or water is used to extract the volatile compounds from the plant material. The resulting oil contains the concentrated essence of the plant, including its aroma, flavor, and therapeutic properties. Essential oils are known for their diverse range of benefits and are commonly used in aromatherapy, as well as in natural medicine, skincare, and household cleaning products. Each essential oil has its own unique scent and composition, giving it specific therapeutic properties and potential health benefits. It's important to note that essential oils are highly concentrated and potent, so they should be used with caution and diluted properly before applying them to the skin or inhaling them. Additionally, not all essential oils are safe for everyone, so it's essential to research each oil and consult with a healthcare professional before using them, especially if you have any underlying health conditions or are pregnant or breastfeeding.
What makes Artisan Aromatherapy & Wellness different from other aromatherapy brands?
At Artisan Aromatherapy & Wellness, we combine luxury and efficacy. Every product is handcrafted in small batches using therapeutic-grade, ethically sourced essential oils—formulated to deliver real results for stress relief, focus, mood, and sleep. We merge elegance and indulgence with performance-driven aromatherapy. Essential oils are known for their diverse range of benefits and are commonly used in aromatherapy, as well as in natural medicine, skincare, and household cleaning products. Each essential oil has its own unique scent and composition, giving it specific therapeutic properties and potential health benefits. It's important to note that essential oils are highly concentrated and potent, so they should be used with caution and diluted properly before applying them to the skin or inhaling them. Additionally, not all essential oils are safe for everyone, so it's essential to research each oil and consult with a healthcare professional before using them, especially if you have any underlying health conditions or are pregnant or breastfeeding.
Why do your products cost more than some other aromatherapy brands on the market?
Our pricing reflects the purity, craftsmanship, and therapeutic quality of every ingredient. We use only premium, sustainable, cruelty-free, unrefined essential oils and ethically sourced ingredients. Each of products is handmade and produced in small batches to ensure unmatched excellence and luxury that the 'other guys' can't promise or deliver. You’re investing in a wellness experience that truly delivers results with each and every product.
Are your products really all-natural and cruelty-free?
Absolutely. We never test on animals or use synthetic fillers, parabens, or phthalates. We utilize ethically sourced, therapeutic grade plant-based essential oils and natural (and organic where applicable) ingredients that are kind to your skin and the planet. These are just some of our brand’s core values and are as important to us as they are to you.
How should I use your essential oil blends?
Our essential oil blends are versatile. We recommend you add 8–10 drops to a water-based diffuser or to use pure/undiluted in a nebulizing diffuser. You also can add 12–15 drops to bath water (or more until desired scent is achieved). As if that weren’t enough – you can create your own custom moisturizer by blending 3–5 drops into a carrier oil (such as sweet almond or avocado oil) or to an unscented lotion to create a personalized moisturizer and self-care experience.
Who can use Aromatherapy?
Aromatherapy can be beneficial for a wide range of individuals, including: 1. Adults: Aromatherapy is commonly used by adults to alleviate stress, improve mood, and promote relaxation. 2. Children: Some essential oils can be used safely for children, although it's important to follow age-appropriate guidelines and dilution ratios. 3. Pregnant Women: While some essential oils are safe for use during pregnancy, others should be avoided or used with caution. It's essential for pregnant women to consult with a healthcare professional before using aromatherapy. 4. Elderly Individuals: Aromatherapy can be especially beneficial for elderly individuals to help alleviate symptoms of age-related conditions such as arthritis, insomnia, and cognitive decline. 5. People with Certain Health Conditions: Aromatherapy may offer relief for individuals with specific health conditions such as anxiety, depression, chronic pain, or respiratory issues. However, it's crucial to consult with a healthcare professional before incorporating aromatherapy into a treatment plan. While aromatherapy can offer numerous benefits, it's essential to use essential oils safely and responsibly, taking into account individual sensitivities, allergies, and health conditions. It's always a good idea to consult with a qualified aromatherapist or healthcare professional before starting an aromatherapy regimen, especially if you have any concerns or pre-existing health conditions.
What are some of the benefits of Aromatherapy using Essential Oils?
Aromatherapy offers a wide range of potential benefits for both physical and mental well-being. Some of the key benefits include: Stress Relief: Certain essential oils, such as lavender and chamomile, have calming properties that can help reduce stress and promote relaxation. Improved Sleep: Aromatherapy can be effective in promoting better sleep by creating a calming environment and alleviating insomnia symptoms. Mood Enhancement: Essential oils like citrus oils and peppermint can uplift the mood and promote feelings of happiness and positivity. Pain Relief: Some essential oils, such as eucalyptus and ginger, have analgesic properties that can help alleviate pain and discomfort, particularly headaches and muscle aches. Boosted Immunity: Certain essential oils, such as tea tree and eucalyptus, have antimicrobial properties that can help strengthen the immune system and fight off infections. Improved Cognitive Function: Inhalation of certain essential oils, such as rosemary and peppermint, has been shown to enhance cognitive function, including memory, focus, and concentration. Respiratory Support: Inhalation of essential oils like eucalyptus and peppermint can help clear congestion, ease breathing, and provide relief from respiratory conditions such as colds and allergies. Skin Care: Some essential oils, such as lavender and tea tree, have anti-inflammatory and antimicrobial properties that can help improve skin health and treat various skin conditions. Emotional Balance: Aromatherapy can help promote emotional balance and well-being by addressing feelings of anxiety, depression, and stress. Relaxation and Pampering: Aromatherapy offers a luxurious and indulgent way to relax and pamper oneself, creating a spa-like experience in the comfort of your own home. Digestive Support: Certain essential oils, such as peppermint and ginger, can aid in digestion, relieve nausea, and soothe stomach discomfort. Headache Relief: Inhalation of essential oils like lavender and peppermint can help alleviate headaches and migraines, providing natural pain relief. Hormonal Balance: Aromatherapy may help balance hormones and alleviate symptoms of hormonal imbalances, such as mood swings, menstrual cramps, and menopausal symptoms. Energy Boost: Some essential oils, such as citrus oils and rosemary, have invigorating properties that can help increase energy levels and combat fatigue. Improved Concentration: Certain essential oils, such as lemon and basil, can enhance mental clarity, focus, and productivity, making them beneficial for studying or work tasks. Allergy Relief: Inhalation of essential oils like eucalyptus and peppermint can help relieve allergy symptoms, including congestion, sneezing, and itchy eyes. Muscle Recovery: Aromatherapy massage with essential oils like lavender and chamomile can help relax muscles, reduce inflammation, and promote faster muscle recovery after exercise or physical exertion. Detoxification: Some essential oils, such as juniper and grapefruit, have detoxifying properties that can help eliminate toxins from the body and support overall detoxification processes. Enhanced Spiritual Practice: Aromatherapy can be used to enhance meditation, yoga, and other spiritual practices by creating a sacred and calming environment conducive to mindfulness and introspection. Social Connection: Aromatherapy can promote social connection and bonding by creating a welcoming and inviting atmosphere in social settings, such as gatherings or parties, and fostering positive interactions among individuals. Overall, aromatherapy offers a holistic approach to health and wellness, addressing both physical and emotional aspects of well-being. It can be used in various forms, including inhalation, topical application, and diffusion, making it accessible and versatile for individuals seeking natural alternatives to support their health.
How do I know which scent/product is right for me?
We realize that it can be difficult to choose from scents that you haven't had the chance to sample; especially if you're unfamiliar with some of the ingredients. We have made it very affordable for you to purchase a sample of any of our essential oils (under the 'Essential Oils' navigation tab). We also offer complimentary personalized product recommendations if you so desire! All you'll need to do for this is contact us via email and we will reach out with a few key questions that will help us guide you to the product that's best for your needs. In the event that you're not interested in the consultation we recommend first that you choose the product based on the benefits that would help you most. Once you have one or more products in mind that would help you with your pain points, then you should choose from that list according to the scent you think you would enjoy the most. Aromatherapy is first and foremost a natural way to provide health and lifestyle benefits which is why we recommend choosing first based primarily on the benefits you're looking for. We believe that the luxurious scent experience provided is a secondary benefit - an incredible one, albeit... but secondary nevertheless. If you're more interested in the scent experience, for your home, office, car etc. (rather than the aromatherapeutic benefits) then, and only then, should you choose the scent based solely on its scent notes. Our honest opinion is that you take advantage of the complimentary personalized consultation - there are no guarantees with our recommendations but it's your chance to get your questions answered straight from the experts who formulated each blend!
What are the potential benefits of your aromatherapy products?
Each product focuses on a different set of potential benefits and these are discussed when you click on any product you will be able to see all the product information/description for that particular product. Benefit examples include: energy boost, focus, clarity, memory retention, anxiety & stress reduction and more! Inspired by nature and backed by science.
How long does shipping take; and, do you offer free shipping?
Artisan Aromatherapy & Wellness orders are each handcrafted so, we aim to fulfill and ship within 2–5 days from the date you place your order - this time variation depends on the products in your order and the other orders we are currently fulfilling. Most orders arrive within 5-10 business days once they have been shipped (depending on your location and the speed of USPS who claim 5-7 business days for Ground Advantage; but, having plenty of experience with USPS we tell you 5-10 days to give you an idea of the buffer time they occasionally need). We ship via USPS unless otherwise specified when placing your order. We are excited to offer free shipping on all U.S. purchases of $50 or more (through USPS Ground Advantage only). Any upgrade in shipping such as Priority or Next Day are charged for at checkout accordingly. Shipping is determined by the net weight of your package. Please make sure to choose a shipping option where applicable - box or bubble wrap mailer, gift box &/or bag, customization, gift message etc. (these choices can be found and added under the 'Custom Gifts & Options' navigation tab). Please note bubble wrap mailers are free, but are not available for all purchases (such as some glass, or other fragile content). If you choose not to upgrade your package/box you'll likely receive your order in a simple kraft shipping box. Please note that Artisan Aromatherapy & Wellness cannot be held responsible for any postal shipping delays due to unforeseen circumstances (caused by inclement weather or other postal service issues) or for items marked non-deliverable by your carrier. We will be happy to attempt re-delivery (after re-verifying your shipping details with you) for any packages that have been returned to us (as a result of being marked non-deliverable by the carrier) or to supply a refund in this case (less any applicable taxes and shipping charges incurred). Please make sure to double check your mailing address and best contact name and phone number before placing your order. We also recommend that you add our email address to your safe sender list (so in the event we need to email you regarding your order, our email won't end up in your spam folder). Important Note: Artisan Aromatherapy & Wellness can not be held responsible for any packages marked delivered that you did not receive. We recommend you reach out to your mail carrier to resolve this issue (as well as check car-ports/garages, apartment/condo leasing offices, mail-boxes, patios/porches, breezeways etc.). Unfortunately, we do not ship internationally at this time. Priority and Next Day Shipping available for additional fee. Please contact us with any questions regarding these options or other inquiries regarding these policies.
What's your return or exchange policy?
Due to the handmade nature of our products, we cannot accept returns once opened. However, if there’s an issue, please reach out—we’ll make it right. We handle returns & refunds on a case-by-case basis to ensure your complete satisfaction which means everything to us. You can also reference our Terms & Conditions to read more regarding our policies on this matter. We assure you we stand behind our products and services and will do everything in our power to ensure you are one of a long list of happy customers!
What if my product was damaged during shipping?
We make every effort to pack your order securely and in such a way that it will withstand a bit of shuffling during transit. We also insure all our products through the postal service, but, in the unlikely event your product was broken during shipping, we simply require for you to provide a picture of the broken item upon receipt (via email) so that we can file an insurance claim with the postal service. Once received, we will be happy to provide a refund or replacement for that item. Please note that it's very important we receive the image of the item within 2 days of receipt so that we will be eligible to receive compensation from USPS. You may email the picture with proof of damage to: Jennifer@artisanaandw.com. Please include your full name, shipping address, phone number and postal tracking number within the email as well as the name of the product - in the event that the picture doesn't make it clear which product is in the photo. (Keep in mind that this is the only exception to our 'no refund/return or exchange' policy.) If you have questions about this policy please feel free to reach out to us for additional clarification.
How should I store my products?
Keep them in a cool, dry place away from direct sunlight to preserve freshness and potency. Heat and light can shorten the life of essential oils. Tighten product lids after each use and keep containers upright.
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